Additional to Next General Terms & Conditions for Made to Order Curtains

Measurements

Please check your measurements using our measuring guides to ensure that the correct sizes are ordered. All products are to fit the measurements you have provided and are made to order and orders cannot therefore be cancelled or altered once the order is being processed.

WE STRONGLY RECOMMEND THAT A FREE FABRIC SAMPLE IS ORDERED TO ENSURE THE COLOUR AND TEXTURE ARE TO YOUR LIKING as computer monitors vary greatly in colour and shade representation and are not an exact representation of the product.

Cancellations

As all items are made to order, cancellation is not possible once you have received a Process Confirmation from us. This is due to the products' bespoke nature and our inability to resell items made to your specification. However, if you change your mind before receiving a Process Confirmation, please contact us by telephone on 0844 844 8600 or email at helpme@nextcurtains.co.uk to cancel the order. Please note that we will usually issue a Process Confirmation within 24 hours of the receipt of your order. We will refund any sums paid as soon as possible and in any event within 30 days of receiving your cancellation.

Delivery

We aim to despatch all items within 7 working days of the order being placed (except headboads and chairs which we aim to despatch within 21 days). We will email you when your products are despatched. Delivery is by courier at a cost of £3.95 per order. Delivery is usually during business hours. For certain areas such as Northern Ireland, Scottish Highlands and Islands, Isle of Man and the Channel Islands, delivery will take an extra day. Delivery times cannot be guaranteed.

Returns

Products are all made to order so can only be returned if faulty, or not made to the specification given. If you wish to arrange for goods to be returned, please contact customer services on 0844 844 8600. If the products are is considered faulty by Next we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. If the returned goods are found not to be faulty a fee for carriage will be charged at £9.95 per order (to include collection and re-delivery).and the goods will be returned to you with no credit being made to your account or refund given.

Availability

All products are subject to availability. Availability is usually advised when placing an order but if this is not possible we will advise of any delay as soon as possible.

Usage

All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.